Refund Policy

LNG Supply B.V. Refund Policy

At LNG Supply B.V., we are committed to providing transparent and fair terms of service to all our clients. This Refund Policy outlines the circumstances under which clients may be eligible for a refund of storage or service fees, in accordance with our operating procedures.

1. Eligibility for Refunds

Refunds are issued in specific situations where the agreed tank storage capacity has not been utilized or partially utilized. A client may request a refund under the following conditions:

  • The allocated tank(s) remain clean, unused, and empty throughout the contracted period.
  • The client has not injected or stored any product in the designated tank space.
  • The client provides a written cancellation request before the activation or usage of the storage facility.

2. Partial Usage

If storage has been partially utilized, only a partial refund will be considered. The amount refunded will be calculated based on:

  • The volume of storage used relative to the contracted volume.
  • The duration for which the tank was in use.
  • Any operational costs already incurred in preparation for usage.

3. Refund Process

All refund requests must be submitted in writing via email or formal letter to our Accounts or Client Relations department. Each request will be reviewed on a case-by-case basis. Upon approval:

  • Refunds will be processed within 30 calendar days.
  • Funds will be returned using the same method of original payment, unless otherwise agreed in writing.

4. Service Utilization And Refund Clause

As soon as the petroleum product is injected into the tank or drops for the first time, the storage fee will be paid. The lessor may request a refund if the allotted tanks are left “clean and empty” or if the seller neglected to add the product name listed above to the tanks. The storage company will then be responsible for paying the lessor’s request for a refund.

In the event that the Supplier/Exporter fails to inject the product into the designated tank, as identified by its tank number, the payment made for that specific tank under this agreement shall be fully refunded. This refund will not affect the validity or terms of the overall Tank Storage Lease Agreement. The exact amount to be refunded shall be mutually agreed upon by both parties.

5. Non-Refundable Fees

Certain fees and services are non-refundable, including:

  • Administrative setup fees.
  • Legal and documentation costs.
  • Third-party inspection or surveyor fees.
  • Bank charges related to wire transfers or letters of credit

6. Documentation Requirements

To support your refund request, you may be required to provide:

  • A copy of your storage agreement.
  • Proof that the tank was not used (e.g., inspection reports, inventory logs)
  • Official communication showing cancellation or withdrawal from the service
  • Bank charges related to wire transfers or letters of credit

7. Dispute Resolution

In the event of any disputes regarding refunds, we encourage clients to contact our customer service team directly. If no resolution is reached, the matter may be escalated through our formal mediation procedures or resolved under the jurisdiction stated in the contractual agreement.